Analysis of Data Needs Survey for BPS-Statistics of Bandung Municipality 2023

Law of the Republic of Indonesia Number 25 of 2009 concerning Public Services regulates that every public service provider is obliged to evaluate the performance of public service implementers. One form of this evaluation is realized through the implementation of a Community Satisfaction Survey (SKM) as stipulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys for Public Service Delivery Units.
The Central Bureau of Statistics (BPS), as one of the public service providers that provides statistical data and information, always tries to provide excellent service to consumers. BPS has organized SKM routinely every year which is integrated into the Data Needs Survey (SKD). This survey not only aims to obtain the level of consumer satisfaction with BPS data services, but also aims to identify data needs and the level of consumer satisfaction with the quality of data produced by BPS.
The report on the results of the implementation of SKD 2023 is presented in the form of a publication entitled "Analysis of the Results of the BPS Data Needs Survey 2023". This publication contains an overview of consumer data needs and consumer perceptions of BPS PST service performance as well as consumer perceptions of BPS data quality. The main indicators presented in this publication include the Consumer Satisfaction Index (CCI) and the Anti-Corruption Perception Index (IPAK).